As the October 1, 2021 REAL ID Act implementation deadline looms, many U.S. states are scurrying to meet the demand for driver’s licenses and ID cards. A stumbling block for many DMVs is the labor-intensive process of reviewing each applicant’s required documentation.
Each state motor vehicle bureau is responsible for designing its own process to review, verify and authenticate REAL ID application documents. This has led to delays and backlogs in many states. In Ohio, for example, clerks must manually review and verify documents to confirm authenticity—a system that has proven time-consuming and inefficient. It is estimated that A REAL ID transaction takes three to four times as long as a standard driver’s license application.
Some states, however, have been successful in streamlining the process. Maryland’s Motor Vehicle Administration (MVA) is an excellent example of this. The MVA has implemented a solution that integrates into the MVA’s business systems and allows staff to process REAL ID applications in timely fashion. Kodak Alaris and Integrated Document Technologies (IDT) developed INfuse Smart Connected Scanning Solution, a network-connected capture solution that “sits at the front edge of the MVA’s process to allow point-of-origin capture.” The scanning process recognizes documents and looks for specific information in a specific location, to determine whether the document meets the requirements and can be authenticated. This system provides real-time acknowledgment if an application is in compliance with REAL ID document requirements. With the push of a button, all application documents, including a passport, can be fed, scanned, monitored for exception errors, and validated with an accepted or rejected notification—all while the customer is onsite.
Industry Analysts Inc.
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