The California Department of Motor Vehicles (DMV) announced its new “DMV Express” to improve its costumers’ experience.
According to the DMV, its latest modernisation allows people the opportunity to fill out the online application for REAL ID, upload documents at home and receive an “Express Experience” at a local DMV office.
“No more excuses. No reason for Californians who want a REAL ID not to come to an office. No appointment is needed, and now there is an option to bring your confirmation and be treated as if you have an appointment,” said DMV Director Steve Gordon.
“Fill out the application, upload your documents and bring those documents with your confirmation number for an ‘Express Experience’ the same day or at your earliest convenience.”
According to the DMV, the new service – which is available at 23 offices – allows customers planning to get a REAL ID to upload documents for authentication prior to visiting the office to shorten the REAL ID application process in the office.
The customer can then visit a field office the same day or at their earliest convenience to receive express service without an appointment.
The express service is available at the following offices: Davis, El Monte, Fremont, Fullerton, Laguna Hills, Los Gatos, Manteca, Newhall, Pasadena, Pleasanton, Redwood City, Sacramento Broadway, San Clemente, San Diego, San Francisco, San Jose Driver License Processing Center, San Mateo, San Pedro, Santa Ana, Santa Clara, Temecula, Vacaville and Walnut Creek.
The DMV’s new feature comes amid fears that the coronavirus outbreak will adversely affect its efforts to issue millions of REAL IDs before the 1 October deadline.