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Louise Cole has been in leadership positions in the New Zealand Public Service for over 18 years, the last four of which as the Manager Passport Operations of the Identity & Passport Services for the Department of Internal Affairs (DIA). In recent years, DIA have led a number of key passport initiatives and are responsible for the RealMe Online Identity Verification Service, providing a passport-equivalent digital identity. Louise is the New Zealand representative on the ICAO NTWG, and Chair for the NTWG Sub-Group on Digital Travel Credentials.
Starting in late January 2022, customers renewing or applying for British Columbia driver's licenses, identification cards (BCIDs), and Services Cards began receiving cards with...